Restaurant Operations Manager

4 weeks ago

Miami, Florida, United States Casa Madera Full time
About Casa Madera

Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Casa Madera. The successful candidate will assist the General Manager with the overall operation of a single restaurant, overseeing Back of House functions and working closely with the Executive Chef to drive sales and manage costs.

Key Responsibilities
  • Assist with recruiting, including interviewing, hiring, training, development, and retention of qualified employees.
  • Identify, train, and develop key employees for growth, advancement, and promotion.
  • Become proficient in all job functions of both front and back of house employees.
  • Organize quarterly employee meetings.
  • Have a thorough understanding of and practice The Madera Group Employee Handbook, employee benefits, and company philosophies.
  • Comprehend and adhere to all Health Code and sanitation guidelines as prescribed by federal, state, and local regulations.
  • Communicate repair and maintenance needs to the General Manager and/or appropriate repair source.
  • Become proficient in the use of all restaurant computer equipment.
  • Clear understanding of BOH operations.
  • Day to Day Management:
    • Direct and supervise employees on a daily basis in a fair and dignified manner.
    • Assist GM with training, coaching, and development of management team in areas including company culture, systems, policies, and procedures, personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques.
    • Identify, address, and document individual employee performance problems according to standard operating procedure.
    • Discipline and/or terminate as necessary according to company procedures.
    • Authorize comps and voids for all service personnel.
    • Address customer complaints and problems effectively and courteously on an as needed basis.
  • Inventory & Labor Management:
    • Ensure proper pars and inventory management systems are in place, keep active/running total/par.
    • Manage labor dollars, controlling overtime and labor % according to budget.
    • Ensure anti-theft measures are in place for all COGs supplies.
    • Ensure accurately monthly inventory is completed and turned in on time.
    • Perform departmental Labor cost analysis and oversight.
  • Financial Controls:
    • Become proficient in and assist the General Manager with all restaurant financial procedures.
    • Weekly completion of Contractor Payroll.
    • Bi-weekly completion of Restaurant Payroll.
    Requirements
    • A minimum of 5 years in a supervisory level position.
    • A minimum of 5 years experience in a Full Service Dining experience.
    • Exhibit strong multitasking abilities and managerial ability.
    • Posses a diligent work ethic and shows a sense of urgency.
    • Maintain a clean and professional appearance.
    • Display the ability to forecast and anticipate the needs of our guests and team.
    • Strong knowledge in cocktails, spirits, and wine is a plus.
    • Available to work nights, weekends, and holidays.
    • Must be able to stand for the duration of shifts and lift up to 35 lbs.

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