Operations Manager of Behavioral Health Services

6 days ago


New York, New York, United States Callen-Lorde Community Health Center Full time

About the Role

We are seeking a skilled and experienced Manager of Operations for our Behavioral Health Services team at Callen-Lorde Community Health Center. This role offers a unique opportunity to make a significant impact on the lives of our patients by ensuring efficient and effective delivery of behavioral health services.

Key Responsibilities

  • Oversee daily operations of Behavioral Health Services across multiple locations
  • Collaborate with leadership teams to integrate and improve service delivery
  • Manage patient access, visit volume, and benchmark standards
  • Develop and implement process monitoring systems and actionable data reports
  • Facilitate interdepartmental communication and address patient concerns
  • Support clinical initiatives and internal referral processes
  • Participate in hiring, training, and supervising staff
  • Ensure compliance with regulatory requirements and quality standards

Requirements

  • Bachelor's Degree required in a related field. Master of Social Work (MSW) preferred
  • Three years managerial experience in a mental health or healthcare setting preferred, or relevant experience
  • Experience in practice management in a healthcare setting
  • Knowledge of compliance regulations for Article 28 and Article 31 clinics
  • Experience working in article 31 and article 28 environments strongly desired
  • Experience working with the LGBT community and those living with HIV and/or mental health concerns preferred

Benefits

All full-time employees are offered a comprehensive benefits package including an exceptional low-cost medical plan option for you, your domestic partner, and/or your family, tuition assistance, dental insurance, vision insurance, no-cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Learn more about our employee benefits https://callen-lorde.org/benefits/


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