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Student Financial Support Specialist

2 months ago

Duluth, Minnesota, United States Extended Stay America Full time

Compensation Overview:
The base salary range is provided, but the actual compensation will be influenced by our comprehensive benefits package and total compensation structure. The final offer will take into account various factors such as the candidate's experience, skills, knowledge, and internal equity within our team.

Position Summary:
This role is pivotal in managing financial aid processes and delivering expert counseling and support to students and their families.

Key Responsibilities:

  • Process financial aid applications and provide guidance to students and families regarding financial aid options.
  • Demonstrate a thorough understanding of college enrollment management, including admissions, registration, and student services.
  • Exhibit exceptional customer service skills when interacting with students, parents, and colleagues.
  • Utilize strong communication abilities, including active listening and professional writing, to convey information effectively.
  • Employ various computer applications, including student information systems and financial aid management tools.
  • Provide insightful counseling to students regarding financial aid policies and procedures.
  • Accurately perform and document financial aid calculations and award notifications.
  • Exercise discretion and independent judgment while adhering to established guidelines.
  • Address and resolve issues related to student aid and processing discrepancies.
  • Lead projects, demonstrate initiative, and research solutions to challenges.
  • Collaborate effectively within a team to achieve departmental objectives.
  • Engage respectfully with individuals from diverse backgrounds, showcasing cross-cultural communication skills.
Preferred Qualifications:
  • Prior experience in a Financial Aid Office.
  • Familiarity with Ellucian (BANNER) or similar student information systems.
  • Experience with Salesforce or comparable customer relationship management software.
  • Knowledge of automated financial aid systems, including COD, NSLDS, FAA Access, and CPS.
  • Experience with document imaging technologies.
  • Proficiency in the Google suite of office applications (Docs, Sheets, Drive, etc.).