Mobile Associate
1 week ago
As a Mobile Associate at T-Mobile, you will be part of a dynamic Retail Team of Experts who bring the T-Mobile brand to life. You will be a brand ambassador, building energy and excitement around our products and services. You will be passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.
Key Responsibilities:- Build proficiency in serving and selling to customers, providing a world-class customer experience, and building loyalty by helping customers pick up where they left off in their shopping journey, exploring individual needs, and providing hands-on demonstrations of the latest technology.
- Become skilled with digital tools in interactions and onboarding, actively demonstrating how our coverage stacks up in customers' neighborhoods, and completing training on T-Mobile's in-store experience, new skills, and processes.
- Establish relationships with T-Mobile employees across channels, collectively owning the customer experience, resolving issues, and identifying and handing off small business leads.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
As a Mobile Associate, you will receive on-the-job training and be eligible for incentive pay while completing training milestones. Once completed, you will promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Additionally, you will be eligible for an Annual Stock Grant and access to a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), and more.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
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