Production Field Service Technician

4 weeks ago


Chapel Hill, North Carolina, United States Centric Business Systems - powered by UBEO Full time
Job Description

Centric Business Systems - powered by UBEO is seeking a highly skilled Field Service Production Technician to join our team in the Raleigh-Durham-Chapel Hill Area.

The ideal candidate will have a strong background in repairing high-volume production equipment and a proven track record of providing excellent customer service.

The Field Service Production Technician will be responsible for the timely and cost-effective maintenance and repair of production equipment, as well as promoting and maintaining a high level of customer satisfaction with our customers.

Key Responsibilities:

  • Specialize in the repair of high-volume segment 5 and 6 as well as wide format equipment
  • Repair all pre and post equipment attached to production product
  • Perform basic installation and repair of all connectivity related products
  • Maximize equipment up-time through timely response and effective and efficient repair
  • Communicate effectively with customers and internal stakeholders
  • Utilize and adhere to all published escalation guides
  • Complete technical training on new equipment as required
  • Analyze customer needs and recognize business opportunities
  • Effectively execute territory management, administrative, call management, and escalation procedures
  • Manage large parts and supply inventory with a high degree of accuracy

Requirements:

  • High School or GED
  • Associate Degree or equivalent technical training
  • A+ Certification (or equivalent experience)
  • 2+ year experience supporting general line equipment
  • Strong Computer literacy

Benefits:

  • Competitive compensation package
  • Excellent benefits package, including medical, dental, and vision plans
  • Generous Company Paid Health Reimbursement Account Options
  • Company paid life and accidental death and dismemberment insurance
  • Flexible Spending and Health Savings Account Options
  • Voluntary coverages at low group rates
  • Pet Insurance
  • Pre-paid legal coverage
  • Wealth accumulation program
  • Vacation, holiday, and sick leave programs

Centric Business Systems - powered by UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

Remuneration for this role: $28.00 per hour.



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