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Air Operations Supervisor
2 months ago
**Key Responsibilities:**
* Provide exceptional customer service and maintain strong carrier relations, including negotiating rates and securing spot quotes.
* Supervise and manage the international work group, ensuring productivity and cost objectives are met.
* Coordinate daily freight movements, determine routing, and ensure compliance with regulatory requirements for both import and export operations.
* Analyze market trends to ensure competitive rates and profitability, while providing accurate shipping quotes to customers.
* Manage vendor and carrier relationships to maintain high-quality service levels.
* Identify and analyze customer requirements by creating/updating SOPs and ensure internal processes meet or exceed these.
* Ensure accurate invoicing and approve payments in line with contractual obligations.
* Recommend and implement changes in procedures, systems, methods, and policies in cooperation with the international manager.
* Participate in occasional overtime and on-call duties, depending on workload and other duties may be asked to perform.
**Qualifications:**
* High school diploma or equivalent with 5 years of related work experience, including 1 year in a supervisory role.
* Proficiency in MS Office applications.
* Strong organizational, multi-tasking, and problem-solving skills.
* Excellent communication skills, both written and verbal.
* Ability to supervise and motivate a team, manage budgets, and meet deadlines.
* Knowledge of export routing, documentation, and regulatory compliance.
* TSA Security Threat Assessment (STA) or equivalent credentials required.