Customer Service Representative

2 days ago


Groton, Massachusetts, United States LBI Inc Full time
Job Summary

LBI Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate delivery of our products, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Process and fulfill customer orders in a timely and accurate manner
  • Manage and maintain accurate inventory levels
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Develop and maintain strong relationships with customers to drive repeat business and referrals

Requirements:

  • 2+ years of customer service experience in a warehouse or manufacturing environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and ability to learn new software
  • Knowledge of composite materials and manufacturing processes a plus

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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