Front Desk Sales Associate
4 weeks ago
We are seeking a highly motivated and organized Front Desk Sales Associate to join our team at Stretch Zone - 1112. As the face and voice of our company, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the sales team.
Key Responsibilities- Greet new visitors and clients with a smile to create a great first impression
- Make a minimum of 30 outbound phone calls and 30 SMS text messages daily
- Answer all inbound calls using our proven Telephone Intake script
- Check and respond to Voice Mail throughout the day
- Check and manage studio emails
- Complete all assigned automated tasks generated from Club Ready as directed by GM
- Field customer complaints and concerns by noting on client accounts and alerting GM
- Understand and communicate company policies regarding contract memberships, cancellations, and refunds
- Communicate any past due accounts to GM
- Helps promote current client renewals as directed by GM
- Calls all clients who are not meeting their session per week average
- Assists in monitoring client sessions to ensure appointments run on time
- Works closely with store stretch practitioners and the management team to provide outstanding service and a comfortable atmosphere for all clients
- Responsible for managing the inventory of the store
- Assist the team to ensure the studio is clean and always organized
- Must be highly motivated to succeed with self and others
- Must become proficient with Club Ready software
- Must practice a Five-Star approach to customer service
- Exhibit outstanding organizational skills
- Have excellent communication and interpersonal skills
- Demonstrate the ability to enhance administrative skills and increase Stretch Zone knowledge
- Have a solid understanding of studio operations
- Love being a team player
- $13-15 per hour base salary plus studio bonuses based on performance
- High-energy atmosphere
- PTO - (Full Time)
- Health Insurance - (Full Time)
- Career growth opportunities
- Continuing education opportunities
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