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Branch Loan Associate

2 months ago

San Antonio, Texas, United States Regional Finance Corp Full time

Are you looking to elevate your career in the finance sector? At Regional Finance Corp, we are dedicated to enhancing the financial well-being of our clients.

With over 35 years of experience, our team is committed to assisting customers through their financial journeys. We take pride in offering solutions and support to both our clients and the communities we serve.

Join our team and make a significant difference in people's financial lives.

Position Overview: The Loan Specialist plays a crucial role in supporting the Branch Manager while gaining insights into the finance industry and Regional Finance Corp's operational practices, ultimately preparing for branch management responsibilities.

Key Responsibilities:

  • Act as a subject matter expert on personal loan products, providing tailored loan solutions to help clients meet their financial objectives.
  • Assist in formulating marketing strategies to enhance the branch's loan portfolio and drive profitability.
  • Build and nurture customer relationships through exceptional service delivery.
  • Utilize account management practices to support clients facing payment challenges.
  • Handle the transportation of funds and deposits to and from financial institutions.
  • Complete the training program as outlined by the Training Department.
  • Monitor and uphold branch standards regarding delinquency management.
  • Process payments and fees in compliance with company policies.
  • Manage correspondence with clients via mail.
  • Facilitate loan applications and assist in the closing of loans as directed.
  • Collaborate with the manager to ensure daily operational procedures are followed.
  • Contribute to the development and maintenance of business-to-business relationships.
  • Perform additional duties as assigned by leadership.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • At least 6 months of customer service experience in a sales or cash management environment.
  • Proficiency in Microsoft Office Suite.
  • Data entry skills.
  • Successful completion of drug screening, criminal, and credit background checks.
  • Valid Driver's License and access to a reliable vehicle with liability insurance.

Preferred Qualifications:

  • Some college coursework completed.
  • 6+ months of experience in consumer finance, with exposure to sales and collections.
  • Leadership experience is a plus.
  • Willingness to relocate for career growth opportunities.

Essential Competencies:

  • Demonstrated passion for customer service.
  • Excellent written and verbal communication skills.
  • Ability to relate well with a diverse range of individuals, including clients and colleagues.
  • Thrives in a performance-driven environment.
  • Proven multitasking abilities.
  • High level of integrity and confidence.
  • Sales-oriented mindset.
  • Adaptability to changing circumstances.
  • Desire for professional advancement.
  • Strong problem-solving skills.

Working Conditions: This role involves working in an office environment, providing consumer loan products both in-person and over the phone. Typical working hours are Monday through Friday, with occasional Saturday shifts required. Overtime may be necessary based on business needs.

Equal Opportunity Employer: Regional Finance Corp is committed to a policy of equal employment opportunity and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by applicable law.