Learning Management System Administrator

6 days ago

Tampa, Florida, United States BICSI Full time
About the Role

We are seeking a highly skilled Learning Management System Administrator to join our team at BICSI. As a key member of our Curriculum Development and Learning team, you will be responsible for the administration and maintenance of our cloud-based learning management system platform.

Key Responsibilities
  • Perform day-to-day administration and maintenance of the Learning Management System (LMS).
  • Develop a deep understanding of all components, features, and functions of the LMS and keep up to date with industry best practices.
  • Enforce standards developed by the team for content delivery through the LMS and suggest improvements to keep pace with the changing business needs.
  • Manage course lifecycle, including creating courses and enrolling users; troubleshooting customer inquiries regarding BICSI Connect content, ensure proper close-out of ILT (Instructor Led Training) courses.
  • Respond promptly to member and non-member inquiries via email, telephone, or other such communication methods.
  • Maintain awareness of member needs/concerns.
  • Work with IT partners to manage LMS user licenses to ensure compliance with contracted user quantity.
  • Work with IT partners and key stakeholders regarding upcoming LMS Release enhancements and manage scheduling, testing and implementation of release into the production environment.
  • Manage the Curriculum Development & Learning customer mailbox; and maintain a 48-hour service level agreement for customer response.
  • Oversee Course Maintenance Cycle including process and schedule.
  • Administer Metrics that Matter to analyze L&D metrics and consolidate information, identify trends, recommend course improvement opportunities to Director of CDL, and make necessary updates to courses according to the maintenance schedule.
  • Assist with developing and maintaining course maintenance schedule post release.
  • Work in conjunction with Customer Care on reported issues to resolve within 48 hours.
  • Conduct thorough Quality Check and Quality Assurance (QC/QA) reviews of deliverables for instructional quality and soundness:
  • Attend program pilots (Alphas, Betas, and preview courses) for developed content.
  • Analyze Level 1 and Level 2 data to determine changes that may be necessary to course content.
  • Review and provide feedback to courses through Internal Reviews.
  • Assist with the planning, analysis, design, development, deployment, and evaluation of learning materials:
  • Developing instructional design plans for training programs, including determining project goals, defining objectives, and clarifying content structure within the project's constraints.
  • Analyzing content, target audience, job tasks, and learner environment to identify appropriate instructional strategies and define learning objectives.
  • Gathering and analyzing input of Subject Matter Experts (SME's) to develop and modify instructional material.
  • Identifying user needs, analyzing, and logically organize complex technical information, and transforming complex bodies of information into professionally designed, engaging and effective programs.
  • Creating and establishing curriculum development and deployment timelines.
  • Maintain and design content as needed, that include sound instructional design methodology including presentations, self-paced courses, instructor and participant guides, classroom activities, practice exercises, and handouts.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills / Thorough knowledge of:

  • Articulate Storyline 360 Suite
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Internet Explorer, Mozilla Firefox, or Google Chrome
  • Adobe Photoshop
  • Adobe Illustrator
  • Camtasia (or similar video editing software)
  • Collaboration Software (i.e., Google Docs, Zoho)

TRAVEL - Up to 5%. Must be able to obtain a U.S. Passport.

EDUCATION & EXPERIENCE

Master's Degree in Instructional Design or related field

1+ years as a Learning Management Systems Administrator

--or--

Bachelor's Degree in Instructional Design or related field

2+ years as a Learning Management Systems Administrator

2+ years working with an LMS (uploading SCORM/AICC, testing loaded materials, light troubleshooting of loaded courses)

Preferred, but not required:

Instructional design experience in the telecommunications/information technology systems services industry

Experience working with an LMS (uploading SCORM/AICC, testing loaded materials, light troubleshooting of loaded courses)

PHYSICAL REQUIREMENTS

The work environment is a cubical atmosphere, where low to moderate noise or sound will be heard from or made by others sitting around you. It is usually pleasant with minimal loud disturbances.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for extended periods of time while working with computer, phone and written tools. The regular work schedule is 40.0 hours per week (Monday-Friday; daytime) and may require additional hours/overtime, as necessary. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. While performing the duties of this job, the employee is regularly required to talk or listen.

The employee is frequently required to sit; use fingers and hands or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The work environment is as follows: professional office environment; the noise level in the work environment is usually moderate.

  • IT Systems Administrator

    3 days ago

    Tampa, Florida, United States Guardian Information Services Full time

    Job Title: Systems Administrator - WindowsWe are seeking a skilled Systems Administrator to join our team at Guardian Information Services, a local IT firm serving schools, churches, and corporations in the Tampa Bay area.The ideal candidate will have a strong background in Windows 10, 11, and Windows Server 2012, 2016, 2019, 2022, with excellent knowledge...

  • IT Systems Administrator

    1 week ago

    Tampa, Florida, United States C4 Technical Services Full time

    Job DescriptionAt C4 Technical Services, we are seeking a highly skilled IT Systems Administrator to join our team. As a key member of our infrastructure team, you will be responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of technology solutions.Key Responsibilities:Perform installation, monitoring,...

  • IT Systems Administrator

    6 days ago

    Tampa, Florida, United States C4 Technical Services Full time

    Job Title: Systems EngineerAt C4 Technical Services, we are seeking a highly skilled Systems Engineer to join our team. As a Systems Engineer, you will be responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of technology solutions.Key Responsibilities:Performs installation, monitoring, testing,...

  • Systems Administrator

    3 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Systems Administrator to join our team at General Dynamics Information Technology. As a Systems Administrator, you will be responsible for maintaining and supporting Windows servers, ensuring their security, availability, and performance.Key Responsibilities:Troubleshoot issues within Windows Server 2019/2022...

  • Machine Learning Systems Engineer

    1 week ago

    Tampa, Florida, United States LTIMindtree Full time

    About UsLTIMindtree is a global technology consulting and digital solutions company that empowers businesses to harness the power of digital transformation. With a strong presence in over 30 countries, we bring together industry-acclaimed strengths and expertise to solve complex business challenges and deliver transformation at scale.Job Title: Machine...

  • Senior Systems Administrator

    3 weeks ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a highly skilled Senior Systems Administrator to support infrastructure management on the CITS contract for USCENTCOM. The successful candidate will be responsible for maintaining and supporting Windows servers, ensuring their security, availability, and performance.Key...

  • IT Systems Administrator

    2 weeks ago

    Tampa, Florida, United States Smiths Interconnect Full time

    Job SummaryThe IT Systems Administrator role at Smiths Interconnect is a critical position that requires a highly skilled and experienced professional to administer and maintain our organization's IT platforms. The successful candidate will provide end-user support for over 300 users in a team-based environment, with a focus on collaboration and ensuring...

  • Senior Systems Administrator

    3 weeks ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Summary:General Dynamics Information Technology (GDIT) is seeking a highly skilled Senior Systems Administrator to support infrastructure management on the CITS contract for USCENTCOM. The ideal candidate will have experience in systems administration and infrastructure management, with a strong understanding of Certificate Lifecycle Management and the...

  • Linux Systems Administrator

    1 month ago

    Tampa, Florida, United States Radiant Digital Full time

    Job OverviewImportant Note: Candidates must be legally eligible to support servers that cater to governmental and legal organizations. Flexibility to work various shifts, including a full-time night shift, is required.Key Responsibilities:Linux Administration (Red Hat / CentOS): Engage in system administration tasks such as building, supporting, managing,...

  • Cybersecurity Systems Administrator

    1 month ago

    Tampa, Florida, United States PrudentRx, LLC Full time

    Job OverviewPrudentRx, LLC is in search of a detail-oriented and methodical IT Security Administrator who is eager to grow within our dynamic organization. This role is pivotal in enhancing the organization's security framework and involves the assessment, testing, documentation, and upkeep of security measures to mitigate risks. An experienced IT Security...

  • Linux Systems Administrator

    1 month ago

    Tampa, Florida, United States Radiant Digital Full time

    Job OverviewImportant Note: Candidates must be legally eligible to support servers that serve governmental and legal organizations. Flexibility to work various shifts, including a full-time night shift, is required.Key Responsibilities:Linux Administration (Red Hat / CentOS): Engage in system administration tasks including installation, support, management,...

  • Cyber Systems Administrator

    1 week ago

    Tampa, Florida, United States Northrop Grumman Full time

    Requisition ID: RAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across...

  • Senior Systems Administrator

    4 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Title: Senior Systems AdministratorWe are seeking a highly skilled Senior Systems Administrator to join our team at General Dynamics Information Technology (GDIT). As a key member of our IT team, you will be responsible for maintaining and supporting Windows servers, ensuring their security, availability, and performance.Key Responsibilities:Troubleshoot...

  • Linux System Administrator

    6 days ago

    Tampa, Florida, United States CBTS Full time

    Job Title: Linux AdministratorCBTS is seeking a skilled Linux Administrator to join our team. As a Linux Administrator, you will be responsible for the administration, management, and maintenance of over 1,200 UNIX-based servers in an enterprise-level computing virtual and physical environment.Key Responsibilities:Install, configure, administer, and secure a...

  • Linux Systems Administrator

    2 days ago

    Tampa, Florida, United States CBTS Full time

    Job Title: Linux AdministratorCBTS is seeking a highly skilled Linux Administrator to join our team. As a Linux Administrator, you will be responsible for the administration, management, and maintenance of over 1,200 UNIX-based servers in an enterprise-level computing virtual and physical environment.Key Responsibilities:Install, configure, administer, and...

  • Senior Systems Administrator

    2 weeks ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job DescriptionWe are seeking a highly skilled Senior Systems Administrator to join our team at General Dynamics Information Technology (GDIT). As a key member of our infrastructure management team, you will be responsible for maintaining and supporting Windows servers, ensuring their security, availability, and performance.Key ResponsibilitiesTroubleshoot...

  • Network Systems Administrator

    2 days ago

    Tampa, Florida, United States SNI Technology Full time

    Job Title: Systems/Network AdministratorSNI Technology is seeking a highly skilled Systems/Network Administrator to join our team. As a key member of our IT department, you will be responsible for managing our Microsoft environments, including SQL Server, SSRS, and Dynamics BC.Key Responsibilities:Manage and maintain Microsoft environments, with a focus on...

  • Senior IT Systems Administrator

    3 weeks ago

    Tampa, Florida, United States Smiths Interconnect Inc. Full time

    Job SummarySmiths Interconnect Inc. is seeking a highly skilled IT Systems Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the seamless operation of our computer systems and networks.Key ResponsibilitiesSystem Management:Install, configure, and maintain computer systems to ensure optimal performance...

  • Cyber Systems Administrator

    2 weeks ago

    Tampa, Florida, United States Northrop Grumman Full time

    Requisition ID: RAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across...

  • Lead Cyber Systems Administrator

    1 month ago

    Tampa, Florida, United States Northrop Grumman Full time

    Requisition ID: R At Northrop Grumman, our workforce is presented with remarkable opportunities to engage in groundbreaking systems that influence lives globally today and for future generations. Our innovative and creative ethos has positioned us at the forefront of numerous technological milestones in our nation's journey—from pioneering transatlantic...