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Customer Service Representative

2 months ago


Whitefish, Montana, United States FIREBRAND Full time

About the Role:

The Firebrand Hotel is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and memorable experience for all visitors.

Key Responsibilities:

  • Guest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Front Office Operations: Manage front desk operations, including check-in, check-out, and room assignments.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a timely and professional manner.
  • Teamwork: Collaborate with other departments, including housekeeping, concierge, and valet, to ensure excellent guest service.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Computer Literacy: Be proficient in using computer systems and software, including resort management systems.
  • Customer Service: Demonstrate a passion for delivering exceptional customer service and a commitment to ensuring guest satisfaction.
  • Teamwork: Be a team player, with the ability to work collaboratively with other departments to achieve common goals.
  • Adaptability: Be flexible and able to adapt to changing situations and priorities.

What We Offer:

The Firebrand Hotel offers a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development.