Field Operations Supervisor
7 days ago
Xcel Energy is a leading provider of energy solutions in the Western and Midwestern United States. We strive to be the preferred and trusted provider of energy for our customers.
About the Position">
This role provides leadership to credit/collections, revenue protection, and meter reading field personnel in multiple sites. The successful candidate will be responsible for ensuring accurate and timely field credit work, revenue protection, and data acquisition of energy meters via various technologies.
Key Responsibilities">
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- Provide leadership to employees including bargaining, where applicable. Schedule daily work to ensure all field credit/collection, revenue protection and meter reading assignments are completed.">
- Effectively manage all credit, collection, revenue protection and data acquisition systems to ensure that all data is acquired and transmitted to credit and billing on time.">
- Act as point of contact for customers and resolve escalated customer requests and inquiries.">
Requirements">
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- High school diploma required; Associates or technical degree or equivalent job-related experience preferred.">
- 1-3 years supervisory experience.">
- 3 Years of related work experience in field credit/collections, meter reading and customer care operations preferred.">
- Experience working with bargaining unit employees preferred.">
- Proficiency in Microsoft Office applications required.">
- Knowledge of state regulatory requirements.">
- Proven change management and process improvement skills.">
- Excellent verbal and written skills.">
- Effective change leader with demonstrated ability to effectively communicate company/business area strategies and objectives.">
- Travel is required.">
Benefits">
The anticipated starting base pay for this position is: $69,700.00 to $80,000.00 per year. This position is eligible for the following benefits:
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- Annual Incentive Program.">
- Medical/Pharmacy Plan.">
- Dental.">
- Vision.">
- Life Insurance.">
- Dependent Care Reimbursement Account.">
- Health Care Reimbursement Account.">
- Health Savings Account (HSA) (if enrolled in eligible health plan).">
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA).">
- Transportation Reimbursement Account.">
- Short-term disability (STD).">
- Long-term disability (LTD).">
- Employee Assistance Program (EAP).">
- Fitness Center Reimbursement (if enrolled in eligible health plan).">
- Tuition reimbursement.">
- Transit programs.">
- Employee recognition program.">
- Pension.">
- 401(k) plan.">
- _paid time off (PTO).">
- Holidays.">
- Volunteer Paid Time Off (VPTO).">
- Parental Leave.">
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