Senior Support Engineer

2 days ago

Washington DC USA, United States Lilt Full time
About LILT

LILT is a leading AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy. Our stack comprises a Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, enabling seamless integration with existing workflows.

Job Description

We are seeking a Senior Support Engineer to serve as the primary point of contact for LILT customers and translators. As a key member of our Technical Services department, you will collaborate closely with front-end, back-end, and research teams to provide effective solutions to customer support issues.

Key Responsibilities
  • Lead incident response efforts for critical platform issues, coordinating with relevant teams to ensure timely resolution and communication with affected customers.
  • Act as the primary contact for platform and payment issues, troubleshoot problems, and provide effective solutions in collaboration with engineering and other customer-facing teams.
  • Identify areas for improvement based on customer feedback and implement internal solutions through process creation, knowledge base updates, and suggesting product/service enhancements.
  • Collaborate with colleagues, mentor junior team members, and uphold best practices within the Customer Engineering team.
  • Maintain and enhance the internal and external knowledge bases to ensure they are up-to-date and comprehensive, facilitating quicker issue resolution and self-service by customers.
Requirements
  • 5+ years managing enterprise customer tickets in a SaaS or software services setting.
  • Proven track record of team leadership and introducing / setting best Support Engineering practices in the team.
  • Experience with a modern ticketing system and knowledge base (Jira, Zendesk, Freshdesk, etc.).
  • Bachelor's Degree or equivalent experience in Information Security, Computer Science, Electrical Engineering, or related fields.
What We Offer
  • At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays.
  • Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits.
  • Paid parental leave is provided after 6 months.
  • Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.

LILT is an equal opportunity employer, committed to the principles of fair employment and the elimination of all discriminatory practices.

  • Senior Software Quality Assurance Engineer

    2 weeks ago

    Washington, DC, USA, United States CAVA - Support Center Full time

    Job OverviewCAVA - Support Center is seeking a highly skilled Senior Software Quality Assurance Engineer to join our team. As a key member of our software development lifecycle, you will be responsible for designing and implementing comprehensive test plans, cases, and scenarios to ensure the highest quality software delivery.Key ResponsibilitiesDesign and...

  • Senior RF Engineer

    2 weeks ago

    Washington, DC , USA, United States InterSources Full time

    Job Title: Senior RF EngineerWe are seeking a highly skilled Senior RF Engineer to join our team at InterSources Inc. As a Senior RF Engineer, you will be responsible for designing, developing, and testing complex RF systems for public safety communications.Key Responsibilities:Design and develop RF systems for public safety communications, including LMR...

  • Senior Project Engineer

    1 week ago

    Washington, DC , USA, United States Thornton Tomasetti Full time

    Job Title: Senior Project EngineerThornton Tomasetti is seeking a highly skilled Senior Project Engineer to join our Structural Practice. As a Senior Project Engineer, you will be responsible for leading and coordinating engineering projects, communicating with clients, and managing project staff.Responsibilities:Direct and coordinate engineering projects,...

  • Senior Design Engineer

    2 weeks ago

    Washington, DC , USA, United States Bohler Engineering Full time

    {"title": "Senior Design Engineer Position", "description": "At Bohler Engineering, we empower professionals to achieve their goals. Our Washington, DC office is seeking a Senior Design Engineer who shares our purpose.Key Responsibilities:\u2022 Engage with clients to deliver high-quality site design solutions\u2022 Develop and implement technical site...

  • Senior RF Engineer

    2 weeks ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job Title: Senior RF EngineerWe are seeking a highly skilled Senior RF Engineer to join our team at AHU Technologies Inc. The ideal candidate will have a strong background in RF engineering, with a focus on designing and implementing complex radio frequency systems.Job Description:The Senior RF Engineer will be responsible for:Designing and implementing RF...

  • Senior Structural Engineer

    3 weeks ago

    Washington, DC , USA, United States Gable Search Group Full time

    Senior Structural Engineer Job DescriptionGable Search Group is seeking a highly skilled Senior Structural Engineer to lead our structural design project teams in creating world-class designs for various projects.Key Responsibilities:Lead structural design project teams to develop innovative and cost-effective solutions.Collaborate with project managers to...

  • Senior Engineering Manager

    3 weeks ago

    Washington, DC, USA, United States Sayres & Associates Full time

    Job Title: Senior Engineering ManagerWe are seeking a highly skilled Senior Engineering Manager to lead our team of engineers in the design, evaluation, and integration of Marine Vessels and marine systems for the Navy Cable Laying/Repair Ship - T-ARC(X) ship construction program.Key Responsibilities:Lead and manage a team of engineers, providing guidance,...

  • Senior Engineering Manager

    2 weeks ago

    Washington, DC , USA, United States Sayres and Associates Full time

    Senior Engineering Manager Job DescriptionWe are seeking a highly skilled Senior Engineering Manager to lead our team of engineers in the design, evaluation, and integration of Marine Vessels and marine systems for the Navy Cable Laying/Repair Ship - T-ARC(X) ship construction program.Key Responsibilities:Lead and manage a team of engineers, providing...

  • Senior Mechanical Engineer

    2 weeks ago

    Washington, DC, USA, United States Tech USA Full time

    Job Title: Senior Mechanical EngineerWe are seeking a highly skilled Senior Mechanical Engineer to join our team at Tech USA. As a key member of our engineering team, you will be responsible for leading the design and development of mechanical systems for our clients.Key Responsibilities:Lead the design and development of mechanical systems, including HVAC,...

  • Senior Systems Engineer

    2 weeks ago

    Washington, DC, USA, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job Title: Mid-Level Engineer - Combat SystemsEngineering Services Network Inc. (ESN) is seeking a highly skilled Mid-Level Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and testing complex systems for the US Navy.Key Responsibilities:Lead the development of systems engineering...

  • Senior Mechanical Engineer

    2 weeks ago

    Washington, DC, USA, United States DLR Group Full time

    About the RoleWe are seeking a highly skilled Senior Mechanical Engineer to join our team at DLR Group. As a Senior Mechanical Engineer, you will be responsible for leading the design of mechanical systems for buildings across various sectors, including Higher Education, Culture & Performing Arts, Healthcare, K-12, Justice/Civic, Federal, and Energy.Key...

  • Senior RF Engineer

    2 weeks ago

    Washington, DC, USA, United States AHU Technologies Inc Full time

    Job DescriptionAt AHU Technologies Inc, we are seeking a highly skilled Senior RF Engineer to join our team. The ideal candidate will have a strong background in RF engineering, with a minimum of 11 years of experience in complex enterprise-level projects.The successful candidate will be responsible for providing assessments of technical and operational...

  • Senior Kubernetes Engineer

    5 days ago

    Washington, DC, USA, United States Motion Recruitment Full time

    Senior Kubernetes EngineerWe are seeking a seasoned Kubernetes engineer to join our team of experts committed to helping US Federal agencies meet their log management obligations.Key Responsibilities:Administer Kubernetes clusters with expertiseDevelop and implement containerization solutions using Docker, Helm, and TerraformCollaborate with cross-functional...

  • Senior Mechanical Engineer

    2 weeks ago

    Washington, DC, USA, United States DLR Group Full time

    Job Title: Senior Mechanical EngineerWe are seeking a highly skilled Senior Mechanical Engineer to join our team at DLR Group. As a key member of our engineering team, you will be responsible for leading the design of mechanical systems for buildings across various sectors.Key Responsibilities:Lead the mechanical design process on high-importance...

  • Senior Project Controls Engineer

    1 week ago

    Washington, DC , USA, United States Precision Medicine Group Full time

    Senior Project Controls EngineerAt Precision Medicine Group, we are seeking a highly skilled Senior Project Controls Engineer to join our team. As a key member of our organization, you will be responsible for providing project controls support to our clients in the life science industry.Key Responsibilities:Provide project controls support to clients,...

  • Senior Transmission Line Engineer

    2 weeks ago

    Washington, DC , USA, United States Sargent & Lundy Full time

    Job Title: Senior Transmission Line EngineerAt Sargent & Lundy, we are seeking a highly skilled Senior Transmission Line Engineer to join our team. As a Senior Transmission Line Engineer, you will be responsible for designing and developing transmission lines for our clients. This is a challenging and rewarding role that requires a strong understanding of...

  • Senior Wi-Fi Network Engineer

    2 weeks ago

    Washington, DC, USA, United States Dynamic Solutions Technology LLC Full time

    Job Title: Senior Wi-Fi EngineerDynamic Solutions Technology, LLC is seeking a highly skilled Senior Wi-Fi Engineer to join our team in Washington, DC.Job Summary:We are looking for a seasoned Wi-Fi engineer with expertise in designing, implementing, and maintaining wireless networks. The ideal candidate will have a strong background in wireless local area...

  • Senior Design Engineer

    1 week ago

    Washington, DC , USA, United States Bohler Full time

    About the RoleAt Bohler, we're committed to empowering our employees to achieve their full potential. As a Senior Design Engineer, you'll play a key role in delivering exceptional results for our clients.Key ResponsibilitiesDevelop and implement site design plans for high-profile clients across various industries Collaborate with cross-functional teams to...

  • Senior Cyber Security Engineer

    1 week ago

    Washington, DC, USA, United States Modern Technology Solutions Full time

    Job Title: Senior Cyber Security EngineerModern Technology Solutions, Inc. (MTSI) is seeking a highly skilled Senior Cyber Security Engineer to join our team. As a Senior Cyber Security Engineer, you will play a critical role in ensuring the security and integrity of our systems and networks.Responsibilities:Design and implement secure systems and networks...

  • Senior Technical Support Specialist

    1 month ago

    Washington, DC, USA, United States Lilt Full time

    About the RoleWe are seeking a highly skilled Senior Support Engineer to join our Technical Services department at LILT. As a key member of our team, you will be responsible for providing exceptional customer support and technical expertise to our clients and internal stakeholders.Key ResponsibilitiesIncident Management: Lead incident response efforts for...