Loan Specialist

2 days ago


Pasadena, California, United States Randstad Full time
Job Title: Loan Specialist

In this role, you will be the primary point of contact for consumers, guiding them through the loan origination process after consultation with a loan officer. Your excellent communication skills and passion for helping others will make a significant impact in this position.

Responsibilities:
  • Act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
  • Perform routine data entry and validation tasks.
  • Handle routine calls, emails, and/or chat responses with Pennymac employees, consumers, and/or authorized 3rd parties.
  • Interact with multiple departments to expedite processing and/or issue resolution.
  • Demonstrate behaviors which are aligned with the organization's desired culture and values.
Qualifications:
  • Mortgage and/or financial services call center experience is a plus.
  • Spanish is a plus.
  • General understanding of applicable Federal, State, and Local mortgage regulations a plus.
  • Capable communicator, written and oral.
  • Negotiation skills with ability to effectively resolve problems.
  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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