Customer Experience Specialist

1 week ago


Pasadena, California, United States SolomonEdwards Full time
Job Title: Customer Experience Specialist

SolomonEdwards is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our mortgage call center, you will play a critical role in delivering exceptional customer service and ensuring a seamless loan origination experience for our clients.

Main Responsibilities:
  • Provide timely and effective support to customers through high-volume inbound calls and texts
  • Perform routine data entry and validation tasks to ensure accurate and efficient processing
  • Collaborate with internal teams to resolve customer issues and expedite processing
  • Develop and maintain strong relationships with customers to drive loyalty and retention
  • Stay up-to-date on industry regulations and best practices to ensure compliance and quality service
Requirements:
  • 1-2 years of experience in a call center or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office
  • Bilingual Spanish a plus
What We Offer:
  • Competitive hourly rate: $23-24/hour
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment

SolomonEdwards is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.



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