Customer Experience Specialist
1 week ago
SolomonEdwards is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our mortgage call center, you will play a critical role in delivering exceptional customer service and ensuring a seamless loan origination experience for our clients.
Main Responsibilities:- Provide timely and effective support to customers through high-volume inbound calls and texts
- Perform routine data entry and validation tasks to ensure accurate and efficient processing
- Collaborate with internal teams to resolve customer issues and expedite processing
- Develop and maintain strong relationships with customers to drive loyalty and retention
- Stay up-to-date on industry regulations and best practices to ensure compliance and quality service
- 1-2 years of experience in a call center or customer service role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office
- Bilingual Spanish a plus
- Competitive hourly rate: $23-24/hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Opportunities for career growth and professional development
- A supportive and inclusive work environment
SolomonEdwards is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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