Senior Network Engineer

1 week ago

Greenwood Village, Colorado, United States Spectrum Full time
Job Title: Systems Engineer IV

This is a challenging role that requires a strong understanding of network protocols, device management, and automation. As a Systems Engineer IV, you will be responsible for managing non-video Customer Premise Equipment (CPE) in the Charter production network, including cable modems, Voice MTAs, fiber to the home CPE, and MDU-based CPE.

Key Responsibilities:
  • Manage device firmware, troubleshoot issues impacting CPE, and validate device behavior and related defects.
  • Work with vendors and internal partners to resolve any issue that arises on CPE devices and their supporting platforms.
  • Participate in the full life-cycle of CPE development and deployment.
  • Coordinate the full firmware management lifecycle, including handoff, validation, and deployment of new firmware or devices to the Charter production network.
  • Validate new CPE device functionality and performance prior to customer launch.
  • Utilize and maintain CPE activation, provisioning, and operations applications for the purpose of managing CPE devices.
  • Leverage Database platforms such as SQL, MySQL, or MariaDB to gather, review, and leverage data to complete tasks and troubleshoot customer issues.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Troubleshoot and root cause defects found in CPE Firmware that may be impacting customers.
  • Maintain, support, and troubleshoot Linux based devices and platforms.
  • Lead troubleshooting efforts to restore functionality in the event of an outage.
  • Provide 'on call' support to resolve Device Operations issues during and after normal business hours.
  • Review new development tools, application frameworks, and validation platforms for functionality and effectiveness.
  • Collaborate with internal partners to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost, and functionality.
  • Create level of effort estimates for new feature testing and bug fixes for use in prioritization and release management.
  • Use established change management processes that require operational procedures be performed with minimal customer impact to complete scheduled tasks (i.e. during established maintenance window).
  • Perform other duties as requested by leadership.
Requirements:
  • Bachelor's Degree in Information Security or related field and/or equivalent work experience.
  • Minimum of four (6) years CPE, DOCSIS, Wireless, or Network Engineering experience.
  • Minimum of three (3) years Linux experience.
  • Minimum of two (2) years automation experience (Python, Bash, Perl, etc.).
Preferred Qualifications:
  • Minimum of four (4) years' experience with network, application, or device troubleshooting.
  • Minimum of four (4) years' experience with application support.
  • Minimum of four (4) years' experience in systems administration.
  • Experience working in any role or level in an Internet Service Provider (ISP) network.
  • CCNA or equivalent experience.
About Us:

Charter Communications is a leading provider of broadband services, including Spectrum Internet, TV, Mobile, and Voice. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

We comply with local wage minimums and offer additional forms of incentive-based compensation, such as bonuses. Our comprehensive pay and benefits package rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

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