Healthcare Service Excellence Specialist

4 days ago


Middletown, New York, United States Garnet Health Full time
Job Description

As a Patient Experience Navigator, you will serve as the primary point of contact for our comprehensive program, responding to patient complaints and resolving grievances according to CMS guidelines. You will collaborate with leaders and staff to ensure excellence in patient care and satisfaction. Key responsibilities include coordinating the Language Assistance Program, notarizing documents, and facilitating team-based change.

Required Skills and Qualifications
  • Bachelor's Degree required
  • Minimum 2-4 years of experience in acute healthcare, including patient care services, performance improvement, and data analysis
  • Strong computer skills, including data collection, analysis, and reporting
  • NYS Notary Public Certification within 6 months of hire


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