Veterinary Technical Solutions Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Veterinary Technical Solutions Specialist to join our team at US Tech Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients in the animal health industry.
Key Responsibilities:
- Respond to product inquiries, complaints, and suspected adverse events in a timely and appropriate manner.
- Provide information and support on proper product use, extra-label use, literature requests, and product or packaging defects.
- Maintain a high level of technical and clinical expertise related to BIVI products.
- Document all communications within the BIVI Validated Database (PVWorks) and assess and implement appropriate responses and procedures.
- Ensure timely and accurate communication and adherence to all BIVI SOPs.
- Support external and internal sales representatives as needed.
- Research pertinent topics and prepare reports as requested by the Manager.
Requirements:
- Associate Degree or higher in Life Sciences or Veterinary Technician.
- Minimum of 3 years' experience working in a veterinary clinic (veterinary assistant and/or technician).
- Strong customer service background and commitment to excellence.
- Ability to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome applications from qualified candidates.
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