Veterinary Technical Solutions Specialist
4 weeks ago
We are seeking a highly skilled Veterinary Technical Solutions Specialist to join our team at TalentBurst. As a key member of our team, you will be responsible for addressing and responding to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner.
Key Responsibilities
- Address and respond to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner.
- Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
- Maintain a high level of technical and clinical expertise related to BIVI products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.
- Document all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
Requirements
- Associate Degree or higher (Life Sciences/Veterinary Technician) AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician).
- Strong customer service background and a commitment to excellence.
- Ability to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.
- Excellent computer skills required (Microsoft Office Suite).
- Excellent oral and written communication skills and an ability to operate effectively in a team environment.
- Must have excellent organization and time management skills.
- Ability to manage conflict and to balance business needs with user friendliness.
- Ability to work independently, under pressure, demonstrating initiative and flexibility.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
How to Apply
If you are a motivated and detail-oriented individual with a passion for animal health, please submit your application, including your resume and a cover letter, to TalentBurst. We look forward to hearing from you
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