Customer Service Representative

3 weeks ago


Cascade, Montana, United States Waste Connections Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Waste Connections. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Respond to high-volume customer inquiries via phone, email, and in-person.
  • Provide accurate and timely information regarding company services and rates.
  • Process customer payments and resolve billing discrepancies.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Communicate effectively with customers to complete orders and resolve service requests.
  • Maintain accurate records and documentation of customer interactions.
  • Perform various administrative tasks as needed to support the team.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a high-volume call center environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in MS Word, Excel, and email.
  • Typing and 10-key skills required.
Working Conditions

The work environment is in a call center setting, with areas that are clean, ventilated, and well-lit. The role may require long periods of sitting, typing, or looking at a computer screen. The ideal candidate will be able to work in a dynamic and challenging environment while maintaining high levels of detail and accuracy.

Benefits

Waste Connections offers a comprehensive benefits package, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, and 401(k) retirement plan. We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to providing exceptional customer service.



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