Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Waste Connections. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.
Key Responsibilities- Respond to high-volume customer inquiries via phone, email, and in-person.
- Provide accurate and timely information regarding company services and rates.
- Process customer payments and resolve billing discrepancies.
- Work collaboratively with internal teams to resolve customer complaints and issues.
- Communicate effectively with customers to complete orders and resolve service requests.
- Maintain accurate records and documentation of customer interactions.
- Perform various administrative tasks as needed to support the team.
- 2+ years of experience in a customer-facing role, preferably in a high-volume call center environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in MS Word, Excel, and email.
- Typing and 10-key skills required.
The work environment is in a call center setting, with areas that are clean, ventilated, and well-lit. The role may require long periods of sitting, typing, or looking at a computer screen. The ideal candidate will be able to work in a dynamic and challenging environment while maintaining high levels of detail and accuracy.
BenefitsWaste Connections offers a comprehensive benefits package, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, and 401(k) retirement plan. We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to providing exceptional customer service.
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