Personal Banker

Umpqua Bank is a leading western-based regional bank with over $50 billion in assets under management. We are committed to providing exceptional customer service and creating a great place to work for our associates.

The Personal Banker is responsible for delivering an exceptional customer experience by building new and expanding existing relationships with clients. Key responsibilities include:

• Providing excellent customer service by identifying and offering products and services that meet the customer's needs.
• Developing relationships with customers by consulting with them and understanding their financial goals.
• Delivering and packaging detailed clerical support for deposit and consumer loan accounts, business accounts, collections, and wires.
• Backing up Client Service Specialists and staying current on products and procedures.
• Resolving customer issues and requests in a timely and professional manner.

We are seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will have:

• A high school diploma or equivalent.
• Knowledge of products and services offered by Umpqua Bank.
• Ability to follow Standard Operating Procedures.
• Cash handling, balancing, and calculating skills.
• Ability to complete multiple and varying customer requests in a timely fashion.

This is a fully onsite role, and we offer a competitive total rewards package including base wages and comprehensive benefits.

We offer a range of benefits to our associates, including:

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• A 401(k)-retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. We welcome applications from all qualified candidates and are committed to creating an inclusive and respectful work environment.