IT Equipment Support Specialist
3 days ago
We are seeking a skilled IT Equipment Support Specialist to join our team at TEKsystems.
The successful candidate will be responsible for maintaining and troubleshooting end-user equipment, ensuring all IT systems operate efficiently within a warehouse environment.
Key Responsibilities- Identify, triage, prioritize, and resolve Level 1, 2, and 3 incidents within our Service Level Agreement, including responding to high-priority outages outside of normal business hours (20%)
- Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones, and other end-user equipment (20%)
- Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership, and the external client regarding technical projects, problems, and outages (10%)
- Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure work is completed accurately and efficiently within established timeframes (10%)
- Ensure all systems operate as efficiently and productively as possible, escalating issues to appropriate leadership/technical teams as needed within established timeframes (10%)
- Present a high level of professionalism, maintain composure, and perform well under pressure in high-priority situations to focus on the task at hand (10%)
- Makes technical recommendations to executive operational leadership regarding problems, projects, and releases (10%)
- Identify opportunities to increase accuracy, optimize resources, and develop, recommend, and implement solutions (10%)
Our ideal candidate will possess:
- Desktop, Windows 10, Troubleshooting, Hardware, Active Directory, Printers, Support, Customer service, Imaging, Office 365 skills
- Analytical skills, communication skills, and time management skills
Salary: $60,000 - $80,000 per annum
Benefits include health insurance, retirement plans, paid time off, and professional development opportunities
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