IT Support Specialist

6 days ago


Aberdeen, Maryland, United States Link Solutions Full time
Job Description:
Link Solutions, Inc. is seeking a skilled Computer User Support Specialist to join our team at the Aberdeen Proving Ground, Maryland. As a US Citizen, you will provide technical support to over 300 users via email, Microsoft Teams, Remedy incident tracking system, or walk-in issues. Your expertise will encompass various areas of hardware, software, mobile device, networking, system administration, licensing management, and printer support.

Responsibilities:
• Perform system analysis, user, and server account creation tracking, group policy management, scripting, and accounts management.
• Ensure all issues are responded to via email, phone call, or desktop support during duty hours.
• Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms.
• Install new computers, relocate computers, and install computer hardware and software to ensure user functionality and operation.
• Monitor compliance with information management policies during account verification.
• Develop, test, and implement new software and patches prior to release to the general user base.
• Provide guidance on technical aspects of computers and systems used by organization users.

Qualifications:
• Must be a US Citizen.
• Ability to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate).
• AA degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two years of relevant experience in lieu of degree.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Computing environment Information System Security Manager (ISSM) certification (or the certificate may be obtained within 6 months of hire).
• Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).

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