Guest Services Department Head

7 days ago


Perryville, Maryland, United States Great Wolf Resorts Full time
Job Summary

We are seeking a seasoned hospitality professional to join our team as a Director of Guest Services at Great Wolf Lodge. In this role, you will be responsible for overseeing the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments, ensuring that our guests receive exceptional service and have an unforgettable experience.

About the Job

The Director of Guest Services will play a critical role in driving business results, improving guest satisfaction, and leading a high-performing team. If you have a proven track record of success in hospitality management and are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Key Accountabilities

The successful candidate will be responsible for:
  • Managing and leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments
  • Developing and implementing strategies to improve guest satisfaction and loyalty
  • Leading a high-performing team to deliver exceptional guest experiences
  • Monitoring and analyzing departmental performance metrics to inform business decisions

Requirements

To be considered for this role, you will need:
  • An Associate's degree in Hospitality or Hotel Management (or equivalent experience)
  • A minimum of 3 years' experience in Guest Service management, with a proven track record of success
  • Excellent leadership and communication skills
  • Able to work effectively in a fast-paced environment

Benefits

We offer a competitive salary range of $95,000 - $115,000 per year, based on experience, plus benefits including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, and 401K with employer match. You will also enjoy paid vacation time off and paid parental leave.

Application Instructions

If you are a motivated and experienced leader who is passionate about delivering exceptional guest experiences, please submit your application through our website.

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