Resort Financial Services Representative
3 weeks ago
What We Offer
We offer a competitive salary of $18 per hour, with opportunities for advancement and professional growth. Our benefits package includes medical, dental, and vision insurance, as well as a 401K plan with employer match. Additionally, we offer paid vacation time off and a comprehensive training program.
Responsibilities
- Welcome guests by greeting, answering questions, and responding to requests.
- Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, and issuing guest room keys.
- Establish credit by verifying credit cards or obtaining cash.
- Direct guests to rooms by showing location on resort map.
- Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel.
- Maintains records by entering room and guest account data.
- Collects revenue by entering services and charges, computing bills, obtaining payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
- Secures guest's valuables by processing lost and found to the housekeeping department.
- Prints appropriate reports and distributes to management.
- Prints or emails express check out folios to be distributed by security to departures.
- Completes Manager on Duty training.
- Assists accounting in the completion of researching any out of balance amounts each night.
- Batches credit cards and gift cards, researches variance each night.
- Ensures operating systems (Micros and OPERA) balance each night.
- Researches any balances in PI accounts nightly and checks them in and out each night.
- Organizes credit card receipts by type nightly.
Requirements
- High School Diploma (or equivalent education/experience).
- Strong basic math skills (addition, subtraction, division, multiplication).
- Must be flexible regarding schedule, based on business demands.
- Previous experience demonstrating strong customer service.
- Successful completions of a criminal background check and drug screen.
Benefits
- Medical, Dental, and Vision insurance.
- Health savings account.
- Telehealth resources.
- Life insurance.
- 401K with employer match.
- Paid vacation time off.
- Paid parental leave.
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