Customer Service Representative

3 weeks ago


Springfield, Virginia, United States Parsons Company Full time

{"h1": "Customer Service Representative - Security Clearance", "p": "At Parsons, we are seeking a highly skilled Customer Service Representative to support our Security and Installations Directorate (SI) Personnel Security Divisions (SISP) Customer Service operation. In this role, you will provide value-added customer service through a full range of services for processing employee, military, and contractor personnel for employment, suitability, fitness requirements, and assist with reciprocity determinations for background investigations and national security eligibility.", "ul": [{"li": "Access data through various systems, including DISS, Scattered Castles, JPAS NP2 Portal, DOD SAFE, Glide NGA ECDS, and Crossmatch Live Scan Fingerprint System."}, {"li": "Provide positive, well-communicated response and closure of all customer inquiries, referring only when the answer cannot be delivered by Customer Support."}, {"li": "Direct all incoming documentation to the appropriate person or database within 2 business days of receipt."}, {"li": "Deliver priority messages based on urgency."}, {"li": "Capture details of all actions in shared log or within the appropriate PeopleSoft security modules."}, {"li": "Return all phone messages within one business day of receipt."}, {"li": "Coordinate customer support activities across all Personnel Security Branches as customer inquiries are received to deliver the applicable answers."}, {"li": "Create and deliver reports and applicable procedure updates on or before the suspense date and with 100 percent accuracy when requested by Division Chief."}], "h2": "Requirements", "ul": [{"li": "Active TS with SCI eligibility and ability to successfully complete a polygraph examination."}, {"li": "Bachelor's degree in security or criminal justice or equivalent experience in a related field."}, {"li": "7 - 10 years of relevant work experience."}], "h2": "Desired Skills", "ul": [{"li": "Experience with DISS, Scattered Castles, NP2 Portal."}, {"li": "Experience processing biometric data to include fingerprints."}], "h3": "About Parsons", "p": "Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide."}



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