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Luxury Retail Specialist

2 months ago

New York, New York, United States Brunello Cucinelli USA Full time
About the Role

Brunello Cucinelli USA is seeking a highly skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests and prospective customers.

Key Responsibilities
  • Customer Service: Provide industry-leading customer service, building guest loyalty through in-store experiences.
  • Sales and Revenue Growth: Maximize all selling opportunities to achieve and exceed individual sales goals, driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
  • Product Knowledge: Demonstrate product knowledge to enhance sales, using company-provided resources to deepen understanding of product assortment.
  • Brand Ambassador: Act as a brand ambassador, emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
  • Operational Objectives: Under the guidance and direction of Store Manager and/or other Store Leadership, complete operational objectives, including opening and closing the store, cash handling, inventory, and other tasks as assigned.
Requirements
  • Brand Affinity: Strong affinity for Brunello Cucinelli brand and philosophy.
  • Education: High School Diploma required.
  • Experience: 1-3 years of experience working in an elevated retail or hospitality environment.
  • Skills: Exceptional customer service and networking skills, with the ability to network and develop clients; strong verbal and written communication skills; proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Physical Demands: Ability to stand for multiple hours and lift up to 40 pounds without assistance.
  • Schedule: Able to work a varied schedule each week, including nights and weekends.