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Customer Service Ambassador

2 months ago

Cold Spring, New York, United States FRED ASTAIRE DANCE STUDIOS Full time
About Us

Fred Astaire Dance Studios is a leading provider of ballroom dance instruction with a global presence. Founded in 1947, we have grown to 180 dance studio locations serving over 25,000 students. Our mission is to enrich lives physically, mentally, emotionally, and socially through the positive, transforming power of dance.

Job Summary

We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our students and staff.

Key Responsibilities
  • Customer Service: Provide timely and effective support to students and staff, addressing their inquiries and concerns in a professional and courteous manner.
  • Account Management: Maintain accurate records of student accounts, ensuring up-to-date information and resolving any issues promptly.
  • Communication: Develop and maintain strong relationships with students, staff, and management, ensuring clear and effective communication.
  • Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner.
  • Team Collaboration: Work closely with the support team to ensure seamless communication and effective issue resolution.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with students, staff, and management.
  • Customer Service Skills: Proven ability to provide exceptional customer service, with a focus on resolving customer complaints and issues.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficiency in using technology to manage customer interactions and resolve issues.
What We Offer
  • Competitive Salary: A salary commensurate with experience.
  • Bonus Opportunities: Multiple opportunities to earn bonuses based on performance.
  • Benefits: A comprehensive benefits package, including PTO, vacation, continuing education, and health and wellness benefits.