Cyber Support Specialist
4 weeks ago
About Us:
At STRATUS Solutions, we empower our federal government customers to preserve national security, deliver justice, and serve the public with advanced technologies and quality analysis.
We work closely with agencies and industry to overcome technical and cultural hurdles to innovation, empowering them with the latest end-to-end cloud infrastructure, big data, and cyber capabilities.
Our expertise in cross-domain and boundary solutions, network analytics, DevOps, and low-to-high development is unique in our industry.
We develop and deliver innovative products and applications that are deployed in highly sensitive customer environments and have broad applications for federal missions.
We return that commitment by empowering them with the autonomy, the support, and the tools they need to fulfill their true potential.
Job Summary:
The Cyber Support Tech/SysAdmin will provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Key Responsibilities:
- Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
- Provides support for the escalation and communication of status to agency management and internal customers.
Requirements:
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- 401k Immediate Vesting.
- Fully paid long-term disability, short-term disability, and life insurance.
Benefits:
- Flexible Spending Account options.
- Flexible work schedules with the ability to bank extra hours for additional time off.
- A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance, mentorship programs, and collaborative learning sessions.
- A collaborative environment that fosters communication and an open-door policy.
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