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Member Service Representative
1 month ago
Ent Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional member service, driving member satisfaction and retention, and helping members take full advantage of our full range of products and services.
Key Responsibilities:- Provide quality member service through accurate and professional face-to-face member transactions, including new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
- Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas, including lending, investments, electronic banking, wealth management, and business banking.
- Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations, including the Bank Secrecy Act and Consumer Financial Protection Bureau.
- Responsible for meeting job training requirements.
- Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
- High School Diploma/G.E.D. or Equivalent.
- 6+ months of customer service and cash handling experience, required.
- Sales experience preferred.
- Enthusiastic attitude regarding helping our community.
- Strong emphasis on member service and offering appropriate cross-sell/upsell opportunities to the member.
- Strong attention to detail and accuracy of all transactions is of critical importance.
- Professional and courteous communication skills are of critical importance.
- Proficient in basic math (addition, subtraction, multiplication, and division).
- Comfortable handling physical money with a high level of accuracy with members directly.
- Exposure to Microsoft Outlook and web-based transactional systems to complete day-to-day member requests.
- Able to use 10-Key by touch is preferred.
- Standing - Occasionally.
- Walking - Occasionally.
- Sitting - Frequently.
- Lifting - Rarely (40 Lbs).
- Carrying - Rarely.
- Pushing - Rarely.
- Pulling - Rarely.
- Balancing - Rarely.
- Stooping - Rarely.
- Kneeling - Rarely.
- Crouching - Rarely.
- Crawling - Rarely.
- Reaching - Occasionally.
- Handling - Occasionally.
- Grasping - Occasionally.
- Feeling - Occasionally.
- Talking - Frequently.
- Hearing - Frequently.
- Repetitive Motions - Frequently.
- Eye/Hand/Foot Coordination - Occasionally.
- Noises louder than normal speaking volume - Occasionally.
- Temperature Changes - Rarely.
- Atmospheric Conditions - Rarely.
