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Customer Service Representative

1 month ago

Annapolis, Maryland, United States GOLDLEAF Full time
Job Summary

We are seeking a highly skilled and customer-focused Phone Concierge to join our team at GOLDLEAF. As the primary point of contact for our patients, you will be responsible for managing incoming calls, providing exceptional customer service, and assisting patients with inquiries about our products and services.

Key Responsibilities:

  • Providing a warm and professional welcome to patients calling in, ensuring they feel valued and informed.
  • Utilizing multiple websites to find answers for patient inquiries regarding deliveries, product inventory, and order placement.
  • Delivering exceptional service to every caller, addressing their needs and concerns with care and professionalism.
  • Accurately verifying patient identities while adhering to HIPAA regulations.
  • Efficiently managing multiple phone calls at once, maintaining composure and clarity.
  • Handling various tasks in a busy environment, prioritizing responsibilities to ensure smooth operations.
  • Accurately entering patient information and collecting data with precision.
  • Maintaining clear and respectful communication with both patients and staff.
  • Assisting with additional clerical tasks, including photocopying, faxing, and filing as needed.

Requirements:

  • High school diploma or equivalent required.
  • Must be at least 21 years old.
  • Successful completion of a criminal background check.
  • 1-2 years of customer service or sales experience in a fast-paced retail environment.
  • Positive attitude, strong organizational skills, ability to handle diverse personalities, and excellent communication and interpersonal abilities.
  • Detail-oriented, flexible, and a team player with the ability to work efficiently under pressure.

About GOLDLEAF:

GOLDLEAF is a premier cannabis dispensary dedicated to delivering exceptional customer experiences in a professional and welcoming environment. We value your contributions and strive to create a fulfilling work environment.

Equal Opportunity Employment:

GOLDLEAF is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.