Customer Service Representative

3 weeks ago


Annapolis Junction, Maryland, United States Systems Integration Inc Full time

Job Summary:

Systems Integration Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Confer with customers by telephone to provide information and research to resolve questions.
  • Verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions.
  • Use Customer Relationship Management (CRM) software and research extensive commercial and government databases.

Requirements:

  • Must be a US Citizen and be able to obtain a public trust security clearance.
  • Proven knowledge and experience in the principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
  • Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar, to produce clear documentation of calls.
  • Active listening and effective speaking skills to convey information effectively and be service-oriented, actively seeking ways to help and resolve problems.
  • Reading comprehension and understanding written work in work-related documents.
  • Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

What We Offer:

SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including paid vacation, 10 paid holidays per year.

For more information, please visit our website to learn more about this opportunity and how to apply.



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