Customer Service Representative
1 week ago
Customer Service Associate
About Quick Quack Car Wash
Quick Quack Car Wash is a leading environmentally friendly and sustainable company recognized as The Best or The Favorite car wash in every community.
Job Summary
We are seeking a friendly and talented Customer Service Associate to assist customers by telephone and help them with customer service-related issues.
Key Responsibilities
- Establish rapport with customers by greeting them in a courteous, friendly, and professional manner.
- Listen attentively and understand the customers' request for assistance.
- Demonstrate empathy as appropriate.
- Provide clear answers.
- Research as needed.
- Resolve problems.
- Suggest additional services by recognizing opportunities and benefits to customers.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve the organization.
- Meet performance and production expectations.
Requirements
- Strong communication skills and excellent attention to detail.
- Friendly, outgoing personality.
- Ability to work independently and leverage internal resources to meet the needs of our customers.
- Proficient with the Microsoft Office suite of products (Outlook, Excel, Power Point, etc.).
- Minimum of 1-year of customer service and/or call center experience in a fast-paced environment.
- College preferred.
Work Environment and Physical Demands
You will work in an office setting.
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