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Animal Care Reception Specialist
2 months ago
About Our Practice:
At Nall Daniels Animal Hospital, we are dedicated to delivering exceptional veterinary services, including boarding and grooming, to pets within our community.
Our team treats every client like family and every pet as if they were our own. We take pride in being a vital part of your pet's healthcare journey.
As fellow pet owners, we understand that preventative care and regular wellness examinations are essential for ensuring your pet enjoys a longer, healthier, and happier life.
As a comprehensive veterinary facility, we provide cutting-edge diagnostics, a wide range of advanced treatments, routine and complex surgical procedures, and numerous other services to ensure your pet receives the highest standard of care.
Position Overview:
As a Reception Specialist, your responsibilities will include:
Handling incoming and outgoing calls to clients for appointment scheduling.
Effectively managing multiple tasks in a composed and organized manner.
Maintaining accurate documentation of client and pet records, including referral details and prior medical histories.
Providing clients with necessary information, instructions, and invoices, as well as dispensing medications as directed by the veterinarian and scheduling follow-up appointments.
Overseeing the financial operations of the hospital by ensuring accurate transaction records, adhering to cash and credit card handling protocols, and following proper opening and closing procedures.
Promoting pet welfare through client education on preventative care, health needs, treatment options, and available hospital services.
Upholding a positive demeanor in all interactions with clients, pets, and team members.
Demonstrating empathy towards clients and treating pets with kindness and respect.
Key Responsibilities and Qualifications:
Proficient use of standard office equipment.
Familiarity with veterinary medical terminology and procedures.
Availability for a flexible schedule, including some weekends and holidays.
Experience with veterinary management software is advantageous.
Ability to work independently on assigned tasks while also accepting guidance on specific assignments.
Strong organizational skills.
Critical thinking skills – the ability to analyze logic and reasoning to evaluate the strengths and weaknesses of various solutions, conclusions, or approaches to challenges.
Employee Benefits:
Competitive pay range of $11.35-$19.50/hour based on experience
Comprehensive Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Short Term Disability Coverage
Paid Time Off (Vacation & Public Holidays) - applicable for eligible positions
Educational assistance for qualified team members pursuing AVMA-CVTEA accredited veterinary technician programs
Access to Teladoc for free doctor consultations 24/7
Discounted Veterinary Services
Employee Assistance Program (EAP)
A vast network of over 5,000 veterinary professionals committed to fostering a collaborative work environment and supporting individual career advancement
An opportunity to make a meaningful impact in your community while engaging in a diverse range of tasks and assisting animals alongside a dedicated team
Our team's unwavering commitment has led to significant growth, and Southern Veterinary Partners now employs over 8,000 individuals nationwide.
This success has garnered recognition, including a spot at #19 on Newsweek's "Most Loved Workplaces" list in 2022.
Additionally, we have been featured on Inc.5000's List of "Fastest Growing Companies in America" for multiple years and recognized by the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham.
