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Customer Service Representative
2 months ago
The Customer Contact Specialist's role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside Plant Department.
Key Responsibilities- Route and determine fiber placement
- Review permits and ROW
- Provide professional communication and customer service
- Record and relay field records
- Interact with customers in person
- Work in an outside environment
- Travel
- Valid US Driver's license, clean driving record
- Ability to read and understand maps, drawings, and diagrams for fiber construction
- Strong organizational skills
- Ability to work independently under minimal supervision
- Ability to sit for periods of time and perform physical activities such as bending, standing, climbing, and walking in construction areas in excess of 10 hours a day
- Effective communication skills and the ability to communicate subject matter details
- Understanding and operation of technology and applications such as Microsoft Office 360, Smartsheet, and various device applications
- Health Insurance
- Bonus
- 401(k)
- Paid Time Off
- Life Insurance
- Employee Stock Ownership Program