Practice Assistant II
4 weeks ago
We are seeking a highly skilled and detail-oriented Practice Assistant II to join our team at Brigham & Women's Hospital (BWH). As a key member of our administrative staff, you will provide exceptional support to our physicians and patients, ensuring seamless operations and excellent patient care.
Key Responsibilities- Provide administrative support to physicians and staff, including scheduling appointments, managing patient records, and coordinating clinical activities.
- Answer patient calls, respond to inquiries, and resolve issues in a professional and courteous manner.
- Page physicians with medical questions from patients, adhering to established protocols.
- Schedule patients for outpatient clinic appointments, ensuring timely and efficient service.
- Coordinate chest x-rays and chest CT scans, as well as other radiology testing, in accordance with physician directions.
- Communicate appointment and imaging information to patients, ensuring clear and concise communication.
- Utilize knowledge of HMOs, managed care, and third-party insurers to troubleshoot insurance issues.
- Adhere to Joint Commission and Department of Public Health regulations, as well as hospital and departmental policies.
- Provide cross-training to support other scheduling teams as needed.
- High school diploma or GED required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.
- Knowledge of practice operations and standards.
- Understanding of procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use phone system, answer and screen calls, and provide routine information.
- Ability to interpret information, answer routine questions, and communicate in a professional and courteous manner.
- Ability to manage work processes, sort and alphabetize, and manage multiple tasks effectively.
- Ability to correspond and communicate with others clearly and effectively in writing.
- Basic understanding of medical terminology, insurance types, and referral processes.
- Knowledgeable and compliant with hospital, State, and Federal requirements, including policy and procedures with The Joint Commission and HIPAA.
This role is based in a hospital-based ambulatory practice, with normal patient environments and some exposure to communicable diseases, unpleasant odors, needles, and blood products.
EEO StatementBWH is an Affirmative Action Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status.
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