Customer Service Representative

2 weeks ago


Salisbury, Massachusetts, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

At The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service to our wholesale and retail customers.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Sales: Assist customers in selecting the right products and services, and process sales transactions accurately.
  • Relationship Building: Build trust relationships with customers, and maintain a high level of customer satisfaction.
  • Inventory Management: Maintain accurate inventory levels, and ensure that products are stocked and presented in a visually appealing manner.
  • Store Maintenance: Clean and maintain store equipment, and ensure that the store is presented in a clean and organized manner.
Requirements:
  • Age: Must be at least 18 years old.
  • Language: Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Physical Demands: Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
  • Availability: Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
  • Driver's License: Valid, unrestricted driver's license.
  • Education: High school diploma or equivalent.
  • Experience: At least one year of experience in a delivery, retail, or customer service position.


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