Client Service Representative

2 weeks ago


Latham, New York, United States Banfield Full time

Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, ensuring exceptional client care and maximizing the productivity of our veterinary medical team. This position requires a strong focus on customer service, multitasking, and problem-solving skills.

Key Responsibilities

  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting preventative care.
  • Assist incoming and outgoing clients with documentation, pet information, and scheduling appointments.
  • Manage finances and conduct administrative functions as necessary.

Requirements

  • Leadership and customer focus skills.
  • Ability to multitask and manage multiple tasks under distracting conditions.
  • Strong communication and problem-solving skills.
  • Ability to lift up to 50lbs and handle large animals up to 150lbs.
  • Valid driver's license and dependable transportation.

Work Environment

This position requires weekend and evening availability, as our hospital is open Monday through Saturday.



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