Customer Service Representative

3 weeks ago


Latham, New York, United States Hertz Full time
Job Description

The Customer Service Representative at Hertz is responsible for providing world-class customer service and sales support to customers. This includes consulting with customers on their rental needs, maximizing revenue opportunities, and overcoming customer objections. The representative must ensure that vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids.

The ideal candidate will possess strong oral and written communication skills, as well as the ability to work in a fast-paced environment. The representative must be able to sit, stand, walk, bend, and twist, as well as climb, drive, push, and pull. Knowledge of equipment operation, such as computer terminals, telephones, and calculators, is also required.

Responsibilities:
  • Provide exceptional customer service and sales support
  • Consult with customers on their rental needs
  • Maximize revenue opportunities
  • Overcome customer objections
  • Prepare vehicles for customer pick-up
  • Clean and inspect vehicles
  • Assess damage and fuel vehicles
  • Refill all fluids

Qualifications:
  • Strong oral and written communication skills
  • Ability to work in a fast-paced environment
  • Ability to sit, stand, walk, bend, and twist
  • Ability to climb, drive, push, and pull
  • Knowledge of equipment operation

Benefits:
  • Competitive hourly rate
  • Opportunities for advancement
  • Medical, dental, and vision plan options
  • Retirement programs
  • Paid parental leave and adoption assistance
  • Employee assistance program
  • Educational reimbursement and discounts
  • Voluntary insurance programs


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