Customer Service Operations Manager
4 weeks ago
Aspire Health Alliance is seeking a highly skilled Customer Service Operations Manager to join our team.
Responsibilities:
* Oversees daily activities of Customer Service Operations
* Maintains up-to-date knowledge of industry developments and involvement in networks
* Interacts with Management to ensure smooth coordination of production workflow
* Enacts contingency plans as needed
* Ensures staffing levels are maintained with the proper employee mix
* Develops, implements and reviews ongoing performance results to targets
* Monitoring random calls to improve quality
* Minimize errors and track operative performance
* Participates in daily, weekly, monthly, and annual planning process as appropriate
* Maintains a favorable working relationship with all company employees to foster and promote a cooperative working environment
* Performs all necessary managerial functions to effectively and efficiently manage the personnel assigned.
Requirements:
* 5+ years production and process improvement experience required
* Management experience including production standards, forecasting, financial analysis, scheduling, reporting, project management, and operations management
* Experience managing, coaching, and developing staff
* Experience in production and/or product development environment
* Call Center management experience preferred
* Bachelor's degree in Management, Business Administration, or Finance
We offer a competitive salary and benefits package.
If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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