Customer Service Representative

2 weeks ago

Minneapolis, Minnesota, United States EssilorLuxottica Full time
Job Title: Customer Service Representative

Join EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses, as a Customer Service Representative. In this role, you will be responsible for building and maintaining customer and vendor relationships, managing requests for quotations, stock orders, returns, and purchase orders, and coordinating with other departments to provide exceptional service to customers.

Key Responsibilities:
  • Receive and process customer requests, including price quotations, orders, order changes, adjustments, and cancellations.
  • Maintain a rapport with customers and provide them with the best possible service.
  • Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames, and accessories for return to vendors.
  • Assist in the assembly, packaging, and marking of frames for monthly auto-kit mailings.
  • Use a PC to retrieve customer information, stock status, and order status, and make changes to customer orders.
  • Work closely with vendors to place orders, retrieve order status information, and follow up on customer quotations and delivery information.
  • Ability to troubleshoot problems and questions from coworkers and customers.
  • Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
  • Sort and deliver mail to inter-department personnel and perform mid-day computer back-up and end-of-day close-out.
  • Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
  • Maintain a neat, clean, and organized work area.
  • Understand and follow all company and manufacturer's policies and procedures, and ensure compliance with attendance and safety rules and regulations.
  • Willingly assist others as necessary to keep work current, meet deadlines, or maintain an even workload.
Requirements:
  • High school diploma, GED, or equivalent experience.
  • 1+ year(s) of experience working in customer service, hospitality, or call center environment.
  • Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
  • Strong verbal and written communication skills.
  • Good organizational skills, orientation to detail, and numerical accuracy.
  • Basic PC skills, including MS Office, Word, and Excel.
  • Ability to lift/move up to 40 pounds.

EssilorLuxottica offers a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request, we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

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