Member Services Representative

7 days ago


Gonzales, Louisiana, United States Lofton Staffing & Security Full time

Job Summary: We are seeking a highly skilled Member Services Representative to join our team at Lofton Staffing & Security. As a key member of our Member Services Department, you will provide exceptional support and assistance to our clients, helping them navigate our products and services.

Key Responsibilities:

  • Provide timely and effective support to clients, addressing their queries and concerns in a professional and courteous manner.
  • Assist clients with training on our products and services, ensuring they have a thorough understanding of our offerings.
  • Monitor and maintain accurate records of client interactions, ensuring seamless communication and follow-up.
  • Collaborate with internal teams to resolve client issues and provide exceptional customer service.
  • Stay up-to-date with product knowledge and training requirements, ensuring you are equipped to provide the best possible support to our clients.

Requirements:

  • High school education or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of English grammar.
  • Bilingual in Spanish a plus.

Work Schedule: Monday - Friday, days and times vary depending on office schedule. Occasionally one Saturday a quarter for training and development is required. Overtime may be required.

Equal Opportunity Employer: Lofton Staffing & Security is an equal opportunity employer and welcomes applications from diverse candidates.



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