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Station Agent

2 months ago

New California, United States Spectrum Dynamics Full time

Job Title: Station Agent

About the Role:

We are seeking a highly skilled and customer-focused Station Agent to join our team at Spectrum Dynamics. As a Station Agent, you will play a vital role in providing exceptional passenger services, ensuring smooth operations, and creating unforgettable experiences for our customers.

Key Responsibilities:

  • Customer Service: Handle Reservation/Booking, Information, and Passenger Operations services with a warm and welcoming attitude.
  • Operations Management: Calculate fares, arrange routes, provide schedule and fare information, and ensure seamless coordination throughout the passenger journey.
  • Process Management: Efficiently handle reservation/booking requests, issue tickets for domestic and international flights, manage processes such as Endorsement, Rerouting, and ticket returns.
  • Communication: Greet passengers warmly, facilitate smooth communication and coordination between the crew, handling agent, catering, cleaning, air traffic, customs, and other stakeholders.

Requirements:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and coordination skills
  • Attention to detail and ability to multitask

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.