Station Agent
2 weeks ago
Job Title: Station Agent
About the Role:
We are seeking a highly skilled and customer-focused Station Agent to join our team at Spectrum Dynamics. As a Station Agent, you will play a vital role in providing exceptional passenger services, ensuring smooth operations, and creating unforgettable experiences for our customers.
Key Responsibilities:
- Customer Service: Handle Reservation/Booking, Information, and Passenger Operations services with a warm and welcoming attitude.
- Operations Management: Calculate fares, arrange routes, provide schedule and fare information, and ensure seamless coordination throughout the passenger journey.
- Process Management: Efficiently handle reservation/booking requests, issue tickets for domestic and international flights, manage processes such as Endorsement, Rerouting, and ticket returns.
- Communication: Greet passengers warmly, facilitate smooth communication and coordination between the crew, handling agent, catering, cleaning, air traffic, customs, and other stakeholders.
Requirements:
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong communication and coordination skills
- Attention to detail and ability to multitask
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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