Sales Representative
1 month ago
Magneto & Diesel Injector Service Inc is seeking a highly motivated Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for assisting customers through various channels, including counter sales, phone calls, and email.
The ideal candidate will have a strong desire to provide top-notch customer service, with a focus on consistently meeting and exceeding customer expectations.
- Interact with walk-in customers at the front counter, providing expert advice and recommendations on products and services.
- Assist customers in selecting required parts and recommend associated products and services.
- Receive and process orders via the counter, phone, and email, ensuring timely and accurate delivery.
- Inform customers of unit prices, shipping dates, and any additional information needed by the customer.
- Answer questions from customers or individuals on how a product operates or direct them to the person that can assist them.
- Assist with any customer service issues that may arise, resolving problems in a professional and courteous manner.
- Make incoming and outgoing sales calls to grow the parts business and achieve assigned performance goals and objectives.
- Develop new leads by utilizing all available resources, including referrals, web, and other electronic media.
- Maximize current customer potential by using all available resources, including CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments.
- Document all relevant account activity in the CRM tool or other appropriate areas.
Requirements:
- 5 years of Inside Sales experience
- 5 years of Telemarketing or customer service experience in areas of new account solicitation and customer development
- Automotive or Diesel industry experience is preferred, but not required
- High School Diploma (or GED or High School Equivalence Certificate); Associate degree in diesel technology preferred.
- Bilingual a plus - Spanish and English
- Demonstrates business strategy into day-to-day delivery
- Strong written and verbal communication skills
- Experience with Salesforce a plus
- Experience with Prelude a plus
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Magneto & Diesel Injector Service Inc provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
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