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Asset Protection Operations Coach

1 month ago

Orange, New Jersey, United States Walmart Full time
Job Summary

We are seeking a highly skilled Asset Protection Operations Coach to join our team at Walmart. As a key member of our asset protection team, you will be responsible for driving sales growth, leading and developing teams, and ensuring the security and integrity of our stores.

Key Responsibilities
  • Drive sales growth by ensuring effective merchandise presentation, assessing economic trends, and overseeing the stocking and rotation of merchandise.
  • Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
  • Model and demonstrate exceptional customer service standards, managing and supporting customer service initiatives, and ensuring customer needs are successfully resolved.
  • Provide supervision and development opportunities for hourly associates, including hiring, training, and mentoring, assigning duties, and setting clear expectations.
  • Control unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, and measuring adherence to loss prevention policies and procedures.
  • Detect, deter, investigate, and resolve violations of company policies and criminal activities, conducting investigations, gathering evidence, and providing courtroom testimony as needed.
  • Monitor safety and risk controls within a facility, ensuring an effective safety program is in place, supervising safety team members, and identifying accident trends to develop and implement solutions.
  • Manage facility-level training and execution of asset protection, safety, and claims and receiving procedures, reviewing the application of policies, procedures, and operational controls, and identifying gaps in expectations versus training.
  • Manage claims and receiving operations, ensuring proper policies and procedures are followed, and maintaining necessary documentation and reporting.
  • Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
Requirements
  • Completion of 2 years of college or 1 year's experience as a supervisor in a multi-department environment or 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
  • Successful completion of any applicable state requirements to work in asset protection, including minimum age, specialized training, certification, and/or licensing.
  • Acquisition of a current, state-issued Certificate of Eligibility, if applicable.
  • Successful completion of criminal background check and/or firearms authorized training, if applicable.
Preferred Qualifications
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection-related field, General work experience supervising 5 or more direct reports, Investigative experience.

Additional Compensation

Annual or quarterly performance bonuses, Regional Pay Zone (RPZ), Sales Volume Category (SVC), and Complex Structure.

Benefits

Competitive pay, performance-based bonus awards, health benefits, financial benefits, paid time off benefits, and other benefits, including PTO and/or PPTO, Live Better U education benefit program, and more.