Restaurant Operations Manager

2 weeks ago


South Orange, New Jersey, United States Tito's Burritos & Wings Full time
Job Description

Overview

The General Manager is a key leadership position responsible for overseeing the daily operations of a restaurant. This role requires a strong leader who can motivate and guide team members to provide exceptional customer service and achieve sales and profit goals.

Key Responsibilities

  • Leadership and Management
    • Provide guidance and support to managers and team members to ensure they are meeting their responsibilities and achieving their goals.
    • Develop and implement strategies to improve sales, profits, and operating standards.
  • Human Resources
    • Oversee the recruitment, selection, orientation, training, and performance management of team members.
    • Ensure that all company training programs are being followed, including hourly, shift leader, and manager training programs.
  • Marketing and Sales
    • Develop and implement local store marketing efforts to drive sales and increase customer engagement.
    • Establish daily, weekly, monthly, and quarterly sales goals and forecasts to meet and exceed budgeted expectations.
  • Operations and Compliance
    • Ensure the daily execution of the Tito's Experience and Core Values.
    • Comply with company policies, practices, and procedures, and communicate changes to managers and team members.
    • Understand Profit and Loss Statements (Flash Reports) and coach managers on how to attain agreed-upon goals and create action plans for opportunity areas.
  • Requirements
    • 2+ years of restaurant management experience in a quick service or casual dining environment.
    • High school education or equivalent.
    • Valid driver's license to travel between units.
    • Satisfactory background check.
    • Ability to lift 50 pounds regularly.
    • Great customer service skills and outstanding leadership qualities.

Requirements and Qualifications

  • Highly motivated, self-directed, and results-driven with strong organizational skills, attention to detail, and professional written and verbal communication skills.
  • Basic to intermediate mathematical computations.
  • Proven track record of successfully managing multiple priorities in a fast-paced work environment.
  • Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.


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