Customer Service Director

4 weeks ago


Yakima, Washington, United States Applied Industrial Technologies Full time

We are seeking a highly skilled Customer Service Manager to join our team at Applied Industrial Technologies. As a leading value-added distributor and technical solutions provider, we offer a dynamic and challenging work environment where you can grow professionally and personally.

In this role, you will be responsible for collaborating with our customers and sales team to find products and services, solve customer needs, and build ongoing business relationships. You will also manage and lead day-to-day service center operations, hire, train, and develop service center personnel, and ensure that customer relations are maintained at a high level.

To be successful in this position, you will need 2 years of sales or customer service leadership experience in a business-to-business transactional environment, as well as supervisory/management experience. You should also have strong written and verbal communication skills, including English grammar, and computer skills. ERP/SAP experience and an understanding of financial and accounting concepts are a plus.

We offer a competitive pay package, including bonus opportunities, as well as all the benefits you'd expect from an industry leader. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Collaborate with customers and sales team to find products and services
  • Manage and lead day-to-day service center operations
  • Hire, train, and develop service center personnel
  • Ensure customer relations are maintained at a high level
  • Meet/exceed sales and profit goals

Qualifications:

  • 2 years sales or customer service leadership experience
  • Supervisory/management experience
  • Strong written and verbal communication skills
  • Computer skills
  • ERP/SAP experience a plus
  • Understanding of financial and accounting concepts a plus

What We Offer:

  • Competitive pay package
  • Bonus opportunities
  • All benefits expected from an industry leader

About Us:

Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. We serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you need accommodation for any part of the employment process because of a disability, please send an email to or call to let us know the nature of your request.



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