Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Northwestern Mutual. In this role, you will provide exceptional customer service to credit union members and employees, handling financial transactions with accuracy and professionalism.
About the JobThis is a full-time position working Monday through Friday from 7:45am to 4:15pm in Franklin or Milwaukee, WI locations. As a Customer Service Representative, you will be responsible for performing financial transactions, including deposits, withdrawals, account transfers, loan payments, and more.
Key Responsibilities- Provide accurate and prompt service to customers, responding to inquiries and making suggestions regarding credit union products and services.
- Maintain balancing and transaction accuracy within established standards, troubleshooting and resolving out-of-balance situations as needed.
- Ensure confidentiality of member information and exercise sound security practices regarding cash on hand.
- Demonstrate knowledge of and adherence to banking regulations, including OFAC and BSA requirements.
- High school diploma or equivalent and minimum two years recent experience in customer service with a bank or credit union, including cash handling.
- Excellent verbal and written communication skills required.
- Superior customer service skills, including the ability to analyze complex inquiries or transactions.
- Familiarity and experience with Microsoft Office products, most specifically Word and Excel preferred.
The estimated salary range for this position is between $18.01 and $27.01 per hour, paid biweekly. Compensation decisions are based on individual qualifications, market conditions, and other factors.
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