Parts Sales Representative

3 weeks ago


Loris, South Carolina, United States Quality Equipment Full time
Purpose:

As a key member of the Quality Equipment team, the successful candidate will be responsible for building and maintaining strong relationships with customers to drive parts and service sales. This role requires a strong ability to communicate effectively, both verbally and in writing, to address customer concerns and provide solutions to meet their needs.

Key Responsibilities:

  • Market and promote parts and service sales through various channels, including special promotions and quality assurance packages.
  • Communicate customer complaints to the appropriate departments to ensure timely resolution and maximum customer satisfaction.
  • Provide parts and service solutions to customers, including maintenance and repair services.
  • Assist with counter sales and support customer needs, including weekend work as required.
  • Responsible for the coverage, retention, development, and acquisition of customers within an assigned territory or sales market.


Additional Responsibilities:

  • Collect and update customer equipment information for use in parts, service, and sales marketing promotions.
  • Deliver parts to customers as required, including pulling parts and loading for the day.
  • Provide feedback on pricing and promotions of competitors.
  • Regularly clean and maintain company vehicles to protect company assets and represent Quality Equipment professionally.
  • Attend required training meetings to promote employee and dealer development.
  • Provide constructive input on parts and service marketing plans.
  • Assist with after-hours parts phone service, when necessary.


Requirements:

  • High school diploma or equivalent experience.
  • 1+ year experience in parts department operations.
  • Ability to use standard desktop applications, such as Microsoft Office and internet functions.
  • Ability to write and speak effectively to individuals and groups.
  • Ability to work extended hours and weekends.
  • Excellent customer service skills.
  • AG background, preferred.
  • Valid driver's license for potential driving situations.
  • Maintain driving records per insurance carrier standards.


Physical Demands:

Weight Requirements:
Lifting up to 50 lbs.

Mobility:
Squatting, bending, lifting, reaching, twisting, standing, sitting, and repetitive keyboarding for long durations.

Visual:
Working with PC, smart devices, and close detailed work.

Driving:
Occasional - Short and long distances.

Dexterity:
Ability to grasp and manipulate standard tools and office equipment.

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