Parts Sales Representative

2 weeks ago

Loris, South Carolina, United States Quality Equipment Full time
PURPOSE

As a key member of the Quality Equipment team, the Parts Sales Representative will be responsible for building and maintaining strong relationships with customers to increase parts and service sales. This role requires excellent communication and customer service skills, as well as the ability to work independently and as part of a team.

BASIC FUNCTIONS AND RESPONSIBILITIES

  • Market and promote parts and service sales through various channels, including special promotions and Quality Assurance packages.
  • Communicate customer complaints and concerns to the appropriate departments to ensure timely resolution and maximum customer satisfaction.
  • Provide parts and service solutions to customers, including maintenance and repair services.
  • Assist with counter sales and support customer needs, including Saturday work as required.
  • Responsible for the coverage, retention, development, and acquisition of all customers within an assigned territory or sales market for parts and service.


KEY RESPONSIBILITIES

  • Collect and update customer equipment information for use in parts, service, and sales marketing promotions.
  • Deliver parts to customers as required, including pulling parts and loading for the day.
  • Provide feedback on pricing and promotions of competitors.
  • Regularly clean and maintain company vehicles to protect company assets and represent Quality Equipment professionally.
  • Attend required training meetings to promote overall employee and dealer development.
  • Provide constructive input on parts and service marketing plans.
  • Assist with after-hours parts phone service, when necessary.
  • Other duties as required for overall location functionality.


EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

  • High School Diploma or equivalent experience.
  • 1+ year experience in Parts Department operations.
  • Ability to use standard desktop applications, such as Microsoft Office and internet functions.
  • Ability to write and speak effectively to individuals and groups.
  • Ability to work extended hours and weekends.
  • Excellent customer service skills.
  • AG background, preferred.
  • Valid driver's license for potential driving situations.
  • Must maintain driving records per insurance carrier standards.


PHYSICAL DEMANDS

Weight Requirements:
Lifting up to 50 lbs.

Mobility:
Squatting, bending, lifting, reaching, twisting, standing, sitting, and repetitive keyboarding for long durations of time.

Visual:
Working with PC, smart devices, and close detailed work.

Driving:
Occasional - Short and long distances.

Dexterity:
Ability to grasp and manipulate standard tools and office equipment.

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